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Taking care of the Quality

The 3rd Federal Forum Telecom QoS Russia 2017 – The Quality of Telecom Services in Russia was held on May 31, 2017 in Moscow. The event shared the venue with the 9th International Wireless Russia Forum: 4G, 5G & Beyond - Evolution of Mobile and Fixed Wireless Networks. The conference drew participation from the Russian Ministry of Telecom and Mass Communications, Federal Service for Supervision of Communications, IT and Mass Media (Roskomnadzor), Radio frequency center of the Central Federal District, carriers, system integrators, equipment manufacturers, industry analysts and the media.

The forum was supported and endorsed by: the International Academy of Communications, Russian Association of Documental Telecommunications, Russian Ministry of Telecom and Mass Communications and the Federal Service for Supervision of Communications, IT and Mass Media (Roskomnadzor). Wellink was Silver Sponsor of Telecom QoS Russia 2017. The event was also supported by Ericsson, and 2test was General Exhibitor.

The conference was kicked off by the plenary session entitled “Improving telecom service quality as the main industry driver”. A keynote speech to the audience was delivered by Denis Kulikov, Deputy Director of Infrastructure Projects Department, Russian Ministry of Telecom and Mass Communications. “Telecommunication services are a constitutive part of the national economy, and its consumers are not only people, but also a wide array of devices,” pointed out Denis Kulikov. Deputy Director of Roskomnadzor. Oleg Ivanov spoke about approaches to service quality control. “Previously, we measured quality on a semi-legal basis, but the Government Order from April 26, 2017 officially vested Roskomnadzor with the function of quality control in telecommunication services,” emphasized Oleg Ivanov. Chairman of Executive Committee of the National Association of Documental Telecommunications Arkady Kremer shared his thoughts on how service quality management can be improved in the context of public service networks. “We suggest rejecting the norms on quality indicators proposed by Roskomnadzor. A competitive market doesn’t need such measure,” commented Arkady Kremer. Head of IT Division at Radio Frequency Centre for Central Federal District Alexander Veklich spoke about Revizor system as a tool for monitoring carriers’ compliance with the restrictions on Internet access to websites which contain information prohibited for distribution in the Russian Federation. Dmitry Mitrofanov, Deputy General Director of the same organization, revealed the results of quality control in mobile wireless communication services in 2016-2017. General Director of OrderCom Dmitry Galushko offered an overview of the regulatory risks faced by carriers. Chairman of Public Consumer Initiative Oleg Pavlov went into the main problems and statistics of queries filed by subscribers.

The session “Quality assurance practices for communication networks” featured the following speakers: Wellink’s General Director Vladimir Levin, Rostelecom’s Head of IT Security Alexander Malyavkin, Deputy Director General for Research at the Central Research Institute on Telecommunications (ZNIIS) Vladimir Efimushkin, Deputy General Director for Innovative Tchnologies at Icominvest Valery Tikhvinskiy, and also Sevstar MT General Director Konstantin Kokush.

The following round table was dedicated to modern systems of service assurance in telecommunications. Topics discussed included quality control techniques for modern networks, pros and cons of crowdsourcing solutions, possibility of developing a single mobile app for quality monitoring, and others. Panelists were: Denis Kulikov, Deputy Director of Infrastructure Projects Department, Russian Ministry of Telecom and Mass Communications; Head of the Department for Monitoring Internet Resources at Radio Frequency Centre for the Central Federal District Vladislav Minakov; Project Manager from Mobile TeleSystems Vladimir Eremenko; Line Manager for IT Security at Rostlecom Roman Zhukov; Head of Performance and Quality Management, MTT, Konstantin Novoderezhkin; CEO of Metricell CIS Alexander Appanov; Senior Solution Consultant from Ericsson Dmitry Muravin, and also Wellink President Igor Baklanov.

The forum concluded with an expert discussion dedicated to measurement in service quality assurance. Participants talked about independent studies, methodologies and tools of evaluating consumer video-services, approaches to quality assessment based on OTT-apps, and the outlook for carriers’ QA departments. Panelists included: Head of Quality and Technical Audit Department, VimpelCom, Alexander Galchenkov; Vigo Software’s Business Development Director Anatoly Rukavitsa; Head of Quality Management, MGTS, Sergey Kunegin; CTO of 2test Danila Gubankov, and Tele2’s Head of Quality and CEM Anton Kopysov.

Forum audience praised the high level of the event and a very topical program.